As US-Austrian management expert Peter Drucker famously preached, “If you can’t measure it, you can’t improve it.” This philosophy lies at the heart of monitoring and evaluation (M&E), which is the process of measuring (ie. monitoring) progress so that it can be evaluated and improved upon.
M&E is an important part of managing any project, programme or other initiative that ensures activities are on track and objectives are met. It plays a major role in any private or public organisation that carries out large-scale projects. As a result, M&E skills are in strong demand and qualified M&E practitioners who have completed an accredited monitoring and evaluation course are highly sought after.
In this article, we will look at how the process of monitoring and evaluation can be applied across different sectors and what the M&E process entails. You can navigate this article with the outline below if you have any specific questions, or have a look at FPD's fully online Advanced Certificate in Monitoring in Evaluation.
Monitoring and evaluation is a two-part process for keeping track of a project’s progress while analysing the results to identify ways to optimise the process and better achieve the intended objectives.
Monitoring involves the systematic collection of data on specified indicators to provide stakeholders and decision-makers with an objective and evidence-based indication of the project’s progress.
Evaluation entails the systematic assessment of the collected data for an ongoing or completed project. The evaluation process aims to determine how well the project's objectives were achieved while also providing reliable data upon which to base future improvements and optimisation.
For a more detailed answer to the question of what is monitoring and evaluation, you can jump to the FAQ entry “What is the definition of monitoring and evaluation?”
While monitoring and evaluation are complementary processes that aim to improve programme effectiveness, they serve two different purposes.
Monitoring is an ongoing process that provides regular feedback and early indications of progress towards the achievement of results. Evaluation differs from monitoring in that it is not ongoing but rather carried out at specific points in the process, such as mid-term or at the end of the project. Evaluation entails scheduled periodic assessments of a project or programme’s design, implementation and impact.
Where monitoring is focused on the process, evaluation is focused on the broader outcomes, effectiveness and sustainability of interventions. They also differ in that monitoring is almost always done by an internal project team, while evaluation can be carried out by an independent assessment team to maintain objectivity.
M&E plays an important role in the management of any project by ensuring that project activities are carried out as planned and within budget while achieving the intended outcomes.
The importance of M&E to organisational effectiveness is reflected by its prominent role in many of the world’s biggest organisations. The World Bank, for example, has a dedicated department called the Independent Evaluation Group which evaluates the development effectiveness of the World Bank Group and its many projects.
By systematically tracking progress and assessing performance, M&E helps project managers make informed decisions and demonstrate accountability to stakeholders and funders. M&E also provides a basis for learning and adapting future projects to optimise the use of resources and achieve the best possible outcomes.
While private organisations benefit from M&E processes, M&E plays a particularly significant role in democratic government and the provision of public services. M&E helps to keep public managers accountable and ensures their work is transparent.
In fact, M&E is so important to public management that the South African government established the Department of Planning, Monitoring and Evaluation in 2010. The department is tasked with the mission to "develop and coordinate evidence-based planning, monitoring and evaluation of developmental outcomes and impact".
M&E allows government agencies to assess the performance of their initiatives, to ensure public resources are used efficiently and to the maximum benefit of the public. Going beyond the scope of individual projects and policies, M&E contributes to better policy-making on a wider level by providing evidence-based insights that inform future strategic decisions and public policy adjustments.
The purpose of monitoring and evaluation is to provide valuable insights into the progress, challenges and impact of initiatives or projects. By systematically collecting, analysing and interpreting data, M&E helps ensure that projects and programmes are implemented effectively, achieve their intended outcomes and contribute to continuous improvement.
Next, we’ll outline the tasks and roles to be carried out when applying an M&E process to a programme or project.
As the first half of the M&E process, monitoring is an ongoing process that tracks the progress of a programme towards its stated goals and objectives. It involves regularly collecting and analysing data to assess whether activities are being implemented as planned and if they are producing the desired results.
Monitoring helps identify and address challenges in implementation, allowing for timely adjustments to ensure the programme remains on track. By providing real-time information, monitoring enables decision-makers to respond quickly to emerging issues and make evidence-based decisions.
As we mentioned earlier, a key maxim of management is that something can only be improved upon if it is measured. Monitoring provides that measurement by tracking the progress of a programme and regularly collecting data on key indicators to measure progress towards the stated goals and objectives.
This data is compared against baseline information so that its impact can be measured and so that project managers can assess whether the programme is on track or if adjustments are needed. Tracking progress helps identify areas where additional resources or support may be required to ensure the programme achieves its intended outcomes.
Monitoring also involves identifying any challenges and obstacles that might arise during a programme’s implementation. Ongoing monitoring of a programme's activities and outputs allows managers to detect problems such as delays, resource constraints or stakeholder resistance.
Once identified, these challenges can be addressed through corrective actions, such as reallocating resources, providing additional training or engaging with stakeholders to resolve conflicts. Addressing challenges as soon as they arise helps maintain the programme's momentum and increases the likelihood of success.
One of the benefits of monitoring is that it provides real-time information to decision-makers. By regularly collecting and analysing data, monitoring generates up-to-date insights into the programme's progress and performance.
This information can be used to make informed decisions about resource allocation, strategy adjustments or the need for additional support. Real-time information enables decision-makers to respond quickly to changing circumstances and ensure the programme remains relevant and effective.
The second part of the M&E process, evaluation is a periodic assessment of a programme's effectiveness, efficiency and impact. Working with the information collected through the monitoring process, evaluation involves a more in-depth analysis of the programme's design, implementation and outcomes.
By identifying lessons learned and best practices, evaluations inform future programme design and implementation, helping organisations improve their strategies and maximise the impact of their interventions. Evaluations also serve as a tool for accountability by demonstrating the programme's effectiveness to stakeholders, whether they be private investors, public donors or the general public.
The evaluation process assesses the effectiveness and impact of a programme by examining its outcomes and the extent to which it achieved its intended objectives. This involves analysing collected data on the programme's outputs, outcomes and impact, and comparing them to baseline information and targets.
Evaluations also consider the programme's efficiency, cost-effectiveness and sustainability. By assessing the programme's effectiveness and impact, evaluations help determine whether the intervention has made a meaningful difference and whether the investment of resources was justified.
Evaluation of a project or programme allows managers to learn from the process and set up best practices for future programme implementations. By analysing the factors that contributed to or hindered the programme's success, evaluations generate insights into what works well and what needs improvement.
These insights are valuable for refining current programmes and informing the design and implementation of future initiatives to improve their effectiveness and efficiency. The lessons learned can be shared with stakeholders and partners, promoting knowledge sharing and the adoption of effective practices.
The findings from evaluations are used to inform the design and implementation of future programmes. By understanding what works and what doesn’t, planners can improve programme strategies and avoid past mistakes, leading to better outcomes.
Evaluations also help identify new opportunities for intervention and inform the development of more effective and efficient programmes. By incorporating lessons learned from a thorough evaluation process, organisations can continuously improve their programmes and make them more effective and efficient.
Monitoring and evaluation (M&E) is a systematic process that involves various components to ensure effective tracking and assessment of projects, programmes and policies. Here are the key components of M&E:
Monitoring provides real-time insights into the progress and performance of initiatives or projects. For project managers to do this, the following tasks must be carried out:
The first part of the monitoring process is to determine what exactly is going to be monitored and measured. This is done by establishing clear, measurable objectives and performance indicators.
Indicators should be specific, measurable, achievable, relevant and time-bound metrics that track the programme's performance. Targets are the desired outcomes or levels of achievement for each indicator.
By setting well-defined indicators and targets, project managers can focus on the most critical aspects of their work and measure their success.
After the indicators and targets have been set, the next stage is to collect the information needed to track indicators and assess progress. This can include quantitative data and qualitative data and can be collected from various sources, including administrative data, sales records and employee reports.
Once collected, the data must be analysed to identify trends, patterns and areas for improvement. This information is then used to inform programme decisions and adjust strategies.
The last step of the monitoring part of the M&E process involves reporting back on project progress and findings to keep stakeholders informed about the programme’s status. These reports should highlight achievements, identify areas for improvement and provide recommendations for necessary adjustments.
By providing timely and accurate information, reports enable stakeholders to make informed decisions and hold the programme accountable for its performance.
Evaluations provide a comprehensive understanding of programme outcomes, identifying what works well and what needs improvement. By assessing programme performance, evaluations help organisations refine their strategies, allocate resources more effectively and make informed decisions about future initiatives.
The following are the steps that must be taken when carrying out an evaluation:
The first step in the evaluation process is to develop an evaluation framework and plan. An evaluation framework should outline the evaluation's objectives, scope and methodology and should be well aligned with the objectives of the project or programme being evaluated.
The evaluation plan details the timeline, budget and resources required. A well-planned evaluation ensures that the evaluation is comprehensive, efficient and effective in achieving its objectives.
Although we’ve already mentioned data collection and analysis as part of the monitoring process, this is different to the data collection process that must also be carried out for the evaluation stage of the M&E process. Data is collected continuously during the monitoring stage while data collection for evaluations is done at scheduled intervals.
For the evaluation process, data should be gathered on the programme's outcomes, impact and effectiveness. This information can be obtained through various methods, such as surveys, interviews and field observations.
Once collected, data must be analysed to identify trends, patterns and areas for improvement. This information is then used in the reporting phase to inform programme decisions and adjust strategies as needed.
The final step in the evaluation process is reporting the results and providing recommendations. The evaluation report should provide a clear summary of the evaluation's findings, including the programme's strengths, weaknesses, opportunities and threats.
The report should also include recommendations for programme improvements and any necessary action plans. By providing timely and accurate information, reports enable stakeholders to make informed decisions and hold the programme accountable for its performance.
Monitoring and evaluation (M&E) plays a crucial role in decision-making frameworks by providing timely and relevant information to support evidence-based decision-making that avoids any guesswork. M&E helps organisations make informed decisions by tracking progress towards goals and objectives to evaluate the impact of policies and programmes and identify any issues and trends.
M&E in decision-making refers to the systematic collection, analysis and interpretation of data to inform and improve organisational decisions. Specific to decision-making, M&E helps identify issues and trends after monitoring the progress and evaluating the impact of a programme or policy.
Effective decision-making relies on the availability of accurate and up-to-date information. M&E provides this information by tracking key performance indicators, evaluating programme outcomes and identifying areas for improvement.
By integrating M&E into decision-making frameworks, organisations can ensure that their decisions are informed by data and evidence, rather than intuition or anecdote.
Monitoring and evaluation (M&E) contributes to decision-making by providing timely and relevant information to support informed decisions. Effective use of M&E for decision-making avoids guesswork and contributes to decisions in the following ways:
M&E provides timely and relevant information to support decision-making. M&E can identify emerging issues and trends in implementing policies and programmes by monitoring their progress towards goals and objectives and evaluating their impact.
To contribute to informed decision-making, M&E practitioners must first obtain reliable information by monitoring progress towards a project or programme’s goals and objectives. This involves tracking key performance indicators (KPIs) and comparing them to targets to assess programme performance.
By monitoring progress, project managers can identify areas of strength and weakness, make data-driven decisions and adjust strategies accordingly.
Evaluating the impact of policies and programmes is another key aspect of M&E. This involves assessing the effectiveness and efficiency of initiatives to identify what works well and what needs improvement. This provides decision-makers with the necessary information for them to make improvements. By evaluating impact, managers can refine their strategies, allocate resources more effectively and maximise the impact of their policy or project.
M&E provides valuable information by identifying emerging issues and trends. This involves monitoring changes in the programme's environment, identifying new challenges and opportunities and adjusting strategies accordingly. By staying ahead of emerging issues and trends, managers can respond quickly to changing circumstances and maintain the relevance and effectiveness of their projects.
M&E supports evidence-based decision-making by providing the data and evidence required to inform decisions. Effective M&E contributes to decision-making in several ways.
Informed decisions require reliable data, which M&E provides along with supporting evidence. This is done by collecting and analysing data on programme performance to identify trends and patterns. By using data and evidence, managers avoid relying on intuition or anecdote and instead make decisions based on facts and figures.
Implementing new policies and projects can sometimes be a case of trial and error. M&E allows managers to learn from both their successes and their failures by identifying what works well and what doesn't. By identifying best practices and lessons learned, M&E practitioners help managers to continuously improve an initiative’s effectiveness.
From communities seeking service delivery to private investors seeking returns on their capital, stakeholders in a project or policy want the managers to be accountable and transparent. M&E contributes to accountability and transparency by providing regular reports on programme performance, highlighting successes and challenges and providing stakeholders with data and evidence. Improving accountability and transparency helps managers to build trust with stakeholders and show that their decisions are well-informed.
A decision-making framework is a tool or a technique that organisations can use to make an informed decision. Integrating monitoring and evaluation (M&E) into decision-making frameworks ensures that decisions are based on accurate information and that programmes are effective and efficient. Next, we’ll look at how to effectively integrate M&E into decision-making frameworks by establishing clear objectives and indicators, implementing robust M&E systems and using evaluation results for continuous improvement.
As with any M&E process, the first step is to determine the objectives of an initiative and identify indicators that can be measured to track progress towards these objectives.
For M&E to succeed, the objectives of a programme or policy need to be clearly defined and measurable. In order to track programme performance effectively, objectives should be specific, measurable, achievable, relevant and time-bound (SMART). By setting SMART objectives, M&E practitioners can identify and track relevant indicators to measure success towards these objectives.
Developing relevant and reliable indicators involves identifying indicators that accurately measure programme performance and are relevant to decision-making needs for that specific project. The chosen indicators should provide the benchmarks against which programme success is measured.
Examples of indicators for different types of projects and policies include product sales figures, adult literacy rates or fatality rates due to a specific disease.
M&E activities should be aligned with the decision-making needs of the organisation, ensuring that the information gathered supports strategic planning and operational improvements.
Implementing robust M&E systems requires careful planning and execution to ensure programmes are effective and efficient. A good M&E system should effectively collect and analyse reliable data that can be used to continuously improve the project or programme.
Effective collection and analysis processes in M&E involve gathering data on programme performance, identifying trends and using this information to make informed decisions. By collecting and analysing data effectively, managers can ensure that accurate and comprehensive data is available for evaluating programme performance.
No M&E system can succeed if it uses inaccurate or false information. Maintaining high standards of data quality and reliability is essential for trustworthy M&E results.
Data quality and reliability are ensured by implementing rigorous data management practices. This involves verifying data accuracy, ensuring data consistency and addressing data gaps or inconsistencies.
The insights gained from M&E should be used for continuous improvement of programmes. This involves applying lessons learned to enhance current practices and inform future strategies.
Monitoring and evaluation (M&E) is used to support decision-making across multiple industries and in both the private and public sectors. To show a practical example of how M&E can impact society, we will look at the health sector and how M&E is used to inform health policy and planning.
M&E is particularly important in the health sector and is used to monitor health outcomes, evaluate the impact of health interventions and inform health policy and planning. By systematically tracking progress and assessing outcomes, M&E helps health professionals make informed decisions, optimise resource allocation and improve health outcomes for the population.
In this example, we will explore how M&E has been applied in the health sector in South Africa, specifically focusing on HIV/AIDS programmes.
In South Africa, monitoring is particularly important in the context of HIV/AIDS due to the high prevalence of the disease and the extensive resources allocated to combat it.
The National Department of Health in South Africa uses the District Health Information Software to monitor HIV/AIDS services. This system collects data from health facilities across the country and provides real-time analytics to support decision-making at all levels of the health system.
This work is also supported by the South African National Aids Council (Sanac), which has published its National Strategic Plan for 2017 to 2022 and its full M&E plan. This provides a great example of an M&E plan with clear objectives and relevant indicators.
To obtain accurate information, health facilities collect data on the number of patients tested, diagnosed, and receiving treatment for HIV/AIDS. This includes tracking antiretroviral therapy (ART) adherence, patient follow-ups, and rates of new infections.
The indicators used to measure the success of interventions include the number of people tested, the number of people on ART, the percentage of patients with suppressed viral loads and the number of new HIV infections.
For the reporting phase, health facilities regularly submit reports to district health offices, which compile the data and report to national health authorities. These reports help track progress towards national health targets and international commitments, such as the UNAIDS 90-90-90 targets.
Evaluation involves assessing the design, implementation and outcomes of health programmes to determine their effectiveness and impact. In South Africa, evaluations of HIV/AIDS programmes are conducted to ensure that interventions are achieving their intended results and to identify areas for improvement.
Mid-term and end-term evaluations are carried out to assess the effectiveness of HIV/AIDS programmes at different stages of implementation. Mid-term evaluations provide early insights and recommendations for course corrections, while end-term evaluations measure the overall impact of the interventions.
Evaluations use a mix of quantitative and qualitative methods, including surveys, interviews, focus groups and case studies. These methods help to capture a comprehensive picture of a programme's performance and impact. Evaluations measure the outcomes, such as reduction in HIV incidence or improved ART adherence, and the broader impact, such as reduction in HIV-related morbidity and mortality and improved quality of life for people living with HIV.
The South African National HIV Prevalence, Incidence, Behaviour and Communication Survey carried out every few years by the Human Sciences Research Council (HSRC) is a key evaluation initiative. This survey provides critical data on HIV prevalence and incidence rates, behavioural factors and the effectiveness of communication strategies. The findings are used to inform policy and programme adjustments.
In South Africa, the data and insights gained from M&E activities are used to shape health policies and strategic plans that address the country's health challenges. By providing evidence-based recommendations, M&E ensures that health policies are grounded in reality and tailored to the needs of the population.
The data collected through M&E in the HIV/AIDS sector helps policymakers identify which interventions are most effective in reducing new infections and improving patient outcomes. This information is critical for developing targeted policies that allocate resources to the most impactful programmes. Additionally, M&E findings highlight gaps in service delivery and areas where further investment is needed, such as rural healthcare infrastructure or community-based outreach programmes.
M&E also allows South Africa’s health sector to align its policies with international best practices and commitments, such as the United Nations’ Sustainable Development Goals and the UNAids 90-90-90 targets. By continuously assessing the progress and impact of health interventions, policymakers can make informed adjustments to strategies and ensure that the country is on track to meet its health objectives.
If all of the above appeals to you and you would like to build a career in the M&E field, then you should consider an accredited monitoring and evaluation course to gain the necessary qualifications and skills. The Foundation for Professional Development offers a fully online Advanced Certificate in Monitoring and Evaluation that can be completed in 18 months studying part-time. Graduates will finish the course with all the skills needed to successfully design and carry out monitoring and evaluation plans for any organisation.
FPD's online programmes operate on a carousel format with modules running every eight weeks, meaning that you can begin your studies at any one of six starting dates spread over the year. You also only need to pay for one module at a time, giving you flexibility on finances and time.
As with all of FPD's qualifications, the Advanced Certificate in Monitoring and Evaluation is registered with the SA Qualifications Authority (SAQA).
Students can study in their free time with 24-hour access to their study materials and lectures recorded for later viewing. This offers great accessibility and flexibility, especially for those with work and other commitments.
FPD's online Advanced Certificate in Monitoring and Evaluation programme takes 18 months to complete. The programme consists of nine modules covering topics ranging from the fundamentals of monitoring and evaluation through the various phases of the M&E process up until the utilisation of the evaluation results.
To qualify for this online programme, applicants require an NQF Level 5 qualification or higher. If you meet the requirements and would like to find out more about the programme, please go to this page to request more information and have our enrolment support team contact you.